Brief Description

Business Process: 3.4.3.3 Process Customer Request For Literature And Forms

Process Type: Sub-Process

Parent Process: 3.4 Manage Customer Relationship

Sibling Processes: 3.4.1.1 Manage Customer Contact

This process takes place, when a customer requests or needs some information in the format of literature or a form. We now provide a fast and effective way for a CSR or Authorized to deliver that information using the new Literature Request zone.